Returns & Exchanges

At Scantruck Parts, we stand behind the quality of our components and offer a 30-day return window for unused, uninstalled items in their original packaging. We aim to make the exchange process seamless to ensure your heavy machinery experiences minimal downtime.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and part details to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Secure Packaging

  Place the item securely in its original box, ensuring all protective inserts and documentation are included to prevent transit damage.

• 3.
  Ship the Item

  Affix the provided shipping label or use a tracked carrier to send the package back to our central distribution warehouse.

• 4.
  Inspection and Refund

  Once our technicians verify the part's condition, we will process your refund or dispatch the replacement part within 3-5 business days.