Frequently Asked Questions
Everything you need to know about your heavy equipment parts and orders.
How do I ensure a part is compatible with my specific vehicle model?
We recommend searching by your machine's serial number or the OEM part number. If you are unsure, our technical support team is available to verify fitment before you finalize your purchase.
What is the typical shipping lead time for heavy components?
Standard in-stock orders are processed within 24 hours. Delivery times vary by region, but most domestic shipments arrive within 3-5 business days. Expedited freight options are available for urgent repairs.
Do you offer warranties on replacement parts?
Yes, all our parts come with a standard 12-month manufacturer warranty against defects. Specific premium components may carry extended coverage details listed on the individual product page.
What is your return policy for incorrectly ordered items?
Items can be returned within 30 days of delivery provided they are in their original packaging and have not been installed. Please note that a restocking fee may apply to certain heavy-duty assemblies.
Do you ship Scantruck parts internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and customs duties are calculated at checkout based on the weight of the parts and the destination.
What payment methods do you accept?
We accept all major credit cards, PayPal, and wire transfers for high-value wholesale orders. Business accounts may also apply for credit terms after their first successful purchase.